Show Me the Money How Life in the ITIL Fast Lane Can Deliver Success - Sponsored Whitepaper

In this white paper, authored by Numara® Software and Pink Elephant, leaders in service and asset management software and ITIL® consulting and training respectively, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further. That means C-Level executives can now see the progress of their IT investments and place a value against that investment in terms of the number of service desk incidents, how quickly they were fixed, and the number of transactions that went unfulfilled. Service management is no longer simply about matching SLAs, but about ensuring service value to the business. Standards and automation are a vital delivery mechanism in delivering that value. Equally important is understanding the human factor. Whether your adoption of a service management framework is in ITIL-mature Europe, in the US where take-up has recently been rapid, or in the fledgling Asian markets where ITIL is less well- adopted, getting people to embrace process change continues to be a benchmark for success. This paper demonstrates that if you manage change effectively then you’re on a fast-track to success; struggle to deliver that change, especially where people are concerned, and you’ll be stuck in the slow lane.