Hospital Unified Communications - Sponsored Whitepaper

Six Ways Leading Hospitals Use Unified Communications to Improve Patient Care, Safety, and Satisfaction

Enabling Care, Safety, and Efficiency Through Unified Communications

Mary, a patient at your hospital, wears a heart monitor. Her physician sets up a communications alert to ensure he is notified if it goes off. At 10 p.m. it does. The nurse on duty is notified immediately on an in- house wireless telephone and quickly assists Mary. But the doctor needs to be alerted, too. The technology behind the scenes instantly checks the communication rules regarding whom to contact, where, and on what device. The system indicates that Mary’s doctor left the hospital at 9 p.m., so an urgent message goes to his smartphone instead of his onsite pager. If it’s not read quickly, a text-to-speech message is sent to his home phone. If unanswered, the contact center agent is notified and the message is escalated to another on-call physician.

Sound futuristic? It isn’t. Because everyone is mobile and everyone has at least one communications device, reaching the right person in a time of critical need can be a complex process. Technology with intelligence is key to patient care, safety, and satisfaction—as well as optimized workflow and staff efficiency.

Unified Communications: It’s All About Managing the Details