Healthcare Research Library: Pharmacy Services Whitepapers

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Improving Medication Administration Records Customer: MediSystem Pharmacy, a Shoppers Drug Mart® Company, pharmacy service provider to long-term care facilities (nursing homes) in Canada. Challenge: To improve the accuracy, efficiency and accessibility of Medication Administration Records (MARs) and to develop a more modern and reliable system for medication suppliers. Solution: DIGIMAR, a digital electronic MAR system, developed by InfoMax Technologies Corporation, based on Anoto technology. Currently 1,100 pens are in ...
Anoto Inc.
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Cardinal Health Essential Focus At Cardinal Health, we are focused on one goal: To make healthcare more cost-effective, so our customers can focus on their patients. By helping pharmacies, hospitals, laboratories, physician offices and ambulatory care centers improve their efficiency and collaborate across the healthcare system, we make it possible for our customers to focus on their patients. As the business behind healthcare, we improve the cost-effectiveness of the system, so that our customers can improve the quality of ...
Cardinal Health
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Feature article - Seven Steps to a Holistic Pre-service Collection Strategy Providers can take the following steps to implement a preservice collection program: > Verify eligibility multiple times > Distinguish between patients who can pay and those who need assistance > Determine charity status > Estimate the patient bill before service > Determine the appropriate payment plan > Reconcile estimate with insurance payments > Manage the change Preservice collection of estimated bills holds an important place in the hospital revenue cycle, especially as the ...
RelayHealth
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Data Integration Needed for Hospital IT Payoff For decades, hospitals, physician groups and other healthcare providers have automated many individual tasks in handling clinical information. The admissions clerk taps patients' health and insurance information into a computer rather than writing it on paper. Patients' MRIs and lab results probably exist only on a computer disk rather than on film and paper, and their nurses might record their vital signs on a portable computer rather than on a clipboard. Each of these applications reduces ...
AT&T Intellectual Property.
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Introducing MiraMed Global Services, Inc. Contact: Peter Cunningham Cunningham & Company (312) 953-7651 Day or Night pcunningham@cunninghamcomp.com John Gonda MiraMed Global Services,Inc. (866) 544-6647, Option 4 john.gonda@miramedgs.com Introducing MiraMed Global Services, Inc. New Company – Now One of the Largest Healthcare BPOs in the United States (Jackson, Mich.—April 5, 2007) – Founded in 2005 by healthcare industry veteran Tony Mira, MiraMed Global Services, Inc. (MiraMed) has rapidly grown through a series of strategic, ...
MiraMed Global Services Inc.
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Profiling Success: Managing Emergency Services in the Largest Health Systems The Health Management Academy (The Academy) conducted a benchmarking study of 46 of the largest United States (U.S.) health systems during 2008. The resulting best practices data form a guide for senior executives to achieve clinical and financial success in operating Emergency Department (ED) Services. Organizations in this study realize an average annual net patient revenue of $2.0 billion, and handle a total of 14.9 million annual ED visits, which represent 12.5% of all annual ED visits in ...
Picis, Inc.
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Say Good-Bye to Script Pads and Hello to e-Prescribing E-prescribing has been described as one of the solutions to improved patient safety and reducing sky- rocketing medication costs. It is estimated that approximately 7,000 deaths occur annually in the United States alone due to medication errors. These errors are predominately due to hand-writing illegibility, wrong dosing, missed drug-drug or drug-allergy reactions. With approximately 3 billion prescriptions written annually, making it one of the largest paper-based processes in the United ...
Vitalize Consulting Solutions, Inc.
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DxScript as a platform for MME 58% of our providers utilize a handheld device to prescribe (iPhone, iPad, iTouch, Blackberry, Palm and Windows Mo- bile devices) Surescripts certified ap- plication and CCHIT certi- fication pending Validation of Formulary utilizing our Pharmacy Benefits Manager (PBM) Monthly updated data- bases, including Formu- lary, Pharmacy, DUR, Drugs and ePDR, etc. Intelligent PDX (Patient Data Exchange) allows for Patient Demograph- ics to be migrated to DxScript from other appli- cations
NextGen Management LLC
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Transformating Physician Practices Through Network-Based Services For decades, physician practices of all sizes have been sold back-office technology "solutions"-usually including a combination of practice management (PM), electronic medical record (EMR), and billing and workflow tools. These "solutions" rely upon on-site server hardware and complex software packages, and require staff to wrangle with often fragile systems in order to handle office workflow and patient care.
athenahealth, Inc
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Business Intelligence Services Continue to Grow Despite Weak Economy As part of our ongoing coverage of leading vendors, trends and areas of Throughout the economic downturn of 2008 and 2009, which dramatically impacted IT service spending, the Business Intelligence (BI) market remained a bright spot. In fact, many vendors experienced double-digit or even triple-digit growth of BI-related services in 2009, while experiencing revenue declines
Technology Business Research (TBR)
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Considerations for Adding Third-Party Content to the EHR Installation of an integrated electronic health record is a time consuming, labor intensive task. Organizations frequently turn to third party content to assist in defining content, completing the build, establishing clinical guidelines, improving documentation, decreasing variation in practice, and measuring success in patient care improvement. However, third party content provides some challenges to the build and maintenance, as well as end user understanding and adoption planning. ...
Vitalize Consulting Solutions, Inc.
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Childrens Hospital of Omaha - Motion C5 MCA Industry experience with inpatient clinical documentation and ordering systems has demonstrated the importance of providing clinicians with tools that enable real-time access to information at the points of care and decision. Children's Hospital (Children's) in Omaha, Nebraska, has deployed the Eclipsys Sunrise Clinical Manager™ EMR and provided access through desktop PCs and computers on wheels (COWs). In daily use, however, it became clear that access to fixed devices in the Children's ...
Motion Computing, Inc.
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Tracking the Critical Link in Patient Safety Tracking: The Critical Link in Patient Safety What You’ll Learn: • How identification and tracking will improve patient safety and reduce operating costs • The hard costs associated with non- compliance • Why identification and tracking must be at the front end of any Hospital Information System (HIS) • Key technologies that can be used to secure the “5 Rights of Patient Safety”
Honeywell Scanning & Mobility
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Personal Health Care Records As the Hurricane Katrina disaster demonstrated in 2005, the American health care system and the underlying physical and informational infrastructure that supports it is incredibly fragile. In the aftermath of the hurricane recovery operation, paper-based health records were destroyed and proved quite difficult to reproduce. Of all of the evacuees who moved from New Orleans to a new location, the only group of people who did not experience any major disruptions in receiving care was military ...
AT&T Intellectual Property.
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Healthy Savings with Capital Asset Lifecycle Management Strategy Based in Milwaukee, Wis., Aurora Health Care is Wisconsin’s largest, fully-integrated, not-for-profit healthcare delivery system. Established in 1984, Aurora has become a nationally-recognized leader in efforts to improve the quality of health care. Over 90 different communities benefit from Aurora’s integrated delivery network, comprised of 13 hospitals, over 100 clinics, and 120 community pharmacies. The 25,000 employees and 3,400 affiliated physicians who make up Aurora work together with ...
St. Croix Systems
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Process Makes Perfect An attending physician rolls a cart with a wireless laptop into a patient's room and pulls up the patient's medical history, lab results and other documentation on the screen. With a click of the mouse, he sends a medication order to the pharmacy to be filled. There's no doubt that computers on wheels, electronic health records (EHRs) and computerized physician order entry (CPOE) are rev- olutionary technologies that transform the way medicine is being practiced, taught and advanced. But ...
AT&T Intellectual Property.
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RightSourcing Advanced Visualization Services Multislice CT is here to stay, and with it c Part of the equation involves post-processin elegant reformatted multiplanar and 3D data processing creates workflow problems, and fo important decisions to make as you embark on use the talent, training and expertise that incoming flood of multislice CT studies effi quality possible. Unfortunately, unlike hospital gowns, one si department faces a unique blend of problems, consider in designing and implementing a mul article is to illustrate some ...
3DR Laboratories
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AdvancedMD Whitepaper A Prescription for e-Prescribing: How to Make It Work for Your Practice Abstract: Electronic prescribing can be a fairly simple den of meeting the 50 percent with only half the year project in your practice, but you’ll need to understand available. The bonus will continue into 2011 at which how it can fit into your work flow. This article will pro- point the rate is only 1.5 percent. If you’re not using vide tips to get started and how to integrate e-prescrib- a qualified e-prescribing ...
AdvancedMD Software, Inc.
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Affinity Health Service Rep Online Statement Access Online Statement Access for Affinity Health Service Reps – Client Success Story LaserNet provided Affinity Health System's service representatives with the information necessary to resolve patient questions within one call, thereby delivering on a commitment to “Personalized Care.” See how Affinity Health System secured top 100 integrated healthcare networks in the nation.
LaserNet, Inc.
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e-Prescribing Adoption Through an “On-Demand” Environment The potential benefits of widespread e-prescribing adoption are well documented. Acknowledging this, the Centers for Medicare and Medicaid Services (CMS) announced financial incentives for adoption and usage. Yet, even with the clinical and financial benefits, the use is still anemic nationwide—less than 10 percent of physicians leverage e-prescribing. With the introduction of innovative Web 2.0 technology, many of the hurdles to adoption have the potential to be minimized, or even eliminated. ...
Covisint Corporation
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New Product and Service Innovation: Improving Front-End Effectiveness As organizations better refine their product and service development processes, they increasingly turn their attention to what occurs at the front end. The old adage “garbage in, garbage out” is so true in product development. Getting better ideas and then taking them through an efficient and effective process can only improve the outputs and outcomes of the entire product or service development effort. What are best-practice organizations doing to enhance their performance in the early stages ...
APQC
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EHR Implementation: A Vendor’s Diary - Patient Safety & Quality Healthcare This is the first in an occasional series chronicling the implementation of an elec tronic health record in a small community hospital system in rural New Hampshire. Serious discussion about the implementation began in 2009, during a time of seismic change in healthcare and healthcare IT. The story is told in a diary authored by the EHR vendor's CEO. The hospital system, LRGHealthcare based in Laconia, New Hampshire, is comprised of two community hospitals, 137-bed Lakes Region General ...
IntraNexus, Inc.
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Flexible Service Desk Automation: This paper discusses how you can deliver quality service to your internal and external customers without complexity by using effective service management automation and known best practices. IT and support organizations today are under pressure to offer more services efficiently and effectively with even quicker response times. Customers demand high availability of services and expect lightning fast responses to their requests and problems. All of this needs to be accomplished with available ...
Numara Software
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Redefining the Patient Wristband Bar codes are commonly prescribed for improving accuracy and efficiency of data entry. In the hospital setting bar codes are increasingly being used as part of a system to reduce errors in medical treatment. Mobile computers can be used to read bar codes on patient wristbands to accurately identify the patient. Subsequent checks can be performed to ensure that the patient receives the correct treatment. Unfortunately the people who have to read the bar codes complain that it’s a difficult task. ...
Honeywell Scanning & Mobility
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Bluetooth Wireless Technology Bluetooth® Wireless Technology: Robust & Secure Connectivity for Cordless Scanning Applications Executive Summary • Bluetooth wireless technology is commonly being used around the world to replace other wireless networking infrastructures and wired interfaces in a variety of industry applications. • Common misconceptions surrounding Bluetooth’s security, interoperability with other wireless technologies and its overall robustness for communicating mission critical data has led some IT and ...
Honeywell Scanning & Mobility
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From Corporate Enterprise to Enterprise as a Service The world evolves, and so do enterprises. With globalization rising, the world is more dynamic than ever, forcing us to agile thinking, resourcefulness, creativity, fitness to perform, and ethical excellence, in order to survive the inertia crisis that separates us from real progress and perhaps survival. To overcome this inertia crisis, enterprises of the future must be future aware and act and respond appropriately. Being future-aware means being change-aware. The answer to inertia and the ...
CTG Healthcare Solutions
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Total cost of ownership for rugged IT hardware vs.  traditional How Ruggedness Reduces TCO for Mobile Computers General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, are designed for different tasks, and also vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). Organizations can’t afford to overlook this important difference in challenging times when all costs are under scrutiny and funds for new equipment are oftentimes limited. ...
IT Medical Solutions
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Self Service Password Management WHITE PAPER password Self-Service Password Management and Single Sign-on management The Perfect Union to Reduce Support Cost and Improve Security e-Business Environments: Simplicity Wanted As companies continue to expand their e-business infrastructures and provide more transparent information access to employees, trading partners, and customers, the risk to information security greatly increases. At the same time, the wide range of systems, networks, databases, and applications installed ...
Courion Corporation
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UCSF Medical - Motion C5 MCA The University of California San Francisco (UCSF) Medical Center is a leader in medical research and healthcare delivery. With two campuses located in San Francisco, UCSF has 642 beds and an average daily census of 489 patients. In FY 2007, UCSF had 28,367 discharges and almost 700,000 visits to its 90 ambulatory practices. UCSF is widely recognized as an innovator in adopting healthcare IT solutions that can improve care and enhance clinical workflows. In 2002, UCSF began implementing IDX's ...
Motion Computing, Inc.
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IPA Growth Model Overview IPAs represent a coalition of providers and financers of health care coming together to provide integrated health care services to managed populations. These might be employer groups, people enrolled in Medicare Advantage and other government-sponsored programs, or other health plan members. To remain successful in an increasingly competitive health care environment, IPAs must provide value to each of these key constituencies, while remaining compliant with diverse regulatory ...
Med3000
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IPA Growth Model Overview IPAs represent a coalition of providers and financers of health care coming together to provide integrated health care services to managed populations. These might be employer groups, people enrolled in Medicare Advantage and other government-sponsored programs, or other health plan members. To remain successful in an increasingly competitive health care environment, IPAs must provide value to each of these key constituencies, while remaining compliant with diverse regulatory ...
InteGreat - A MED3OOO Company
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White Paper: Leased-Line Replacement Utilizing gigabit wireless links to provide fiber-like performance at significant savings compared to leased lines. Leased-Line Replacement When considering high-bandwidth connections between locations, the thinking used to be that the only way to get service was to pick up the phone, call the Local Exchange Carrier (LEC) and order a circuit.As long as the startup costs and monthly recurring charges were within the IT budget, and the IT manager and business administrators were content with the ...
BridgeWave Communications
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Full Service EDC as an Alternative to Outsourcing Full-Service EDC as an Alternative to Outsourcing The lifeblood of the entire drug development process is information. Of that information, some of the most challenging, expensive, and unpredictable information to collect is the clinical data. Clinical data drives the need for collection of additional clinical data and all downstream functions of that data (e.g., clinical safety, clinical project management, data management, clinical trial financial administration, data analysis, data ...
BioClinica
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Wireless Home Care Solutions:  Addressing the Quality of Service and Performance Gap If executed well, wireless home care solutions can significantly enhance an organization's quality of service and profitability, not to mention providing a defensible source of competitive differentiation. So why aren't more organizations investing in these solutions? Why does there continue to be a general reluctance or hesitancy in automating home care service processes? At issue are the role of home care service providers within the health care sector and the approaches taken to automate ...
Research In Motion Limited
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Fire and Smoke Damper Inspections: Is Your Building In Compliance? Our overriding goal should be the prevention of such horrific tragedies as the deadly fires at the MGM Grand hotel and casino in Las Vegas in 1980, and the Las Vegas Hilton Hotel and casino in 1981, where nearly 800 people were injured, and 85 were killed. The National Fire Protection Association (NFPA) stated in its report on the Keeping buildings safe from fire at the MGM Hotel that fire dampers “…did the threat of fire is a not completely close” and that as a result, “…products of combustion ...
Life Safety Services.
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Help Desk vs. Service Desk: Which One is Right for You? The IT support center industry has grown up and come into its maturity in the past thirty years, starting with the introduction of the PC in 1981. Early help desks (circa 1985) were known as the helpless desk for good reason – they were staffed by poorly trained employees who had access to none of the tools that a twenty-first century service desk now enjoys. The Information Technology Infrastructure Library® (ITIL®) was first developed in reaction to the immature state of IT in the late ...
Numara Software
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Why Now is the Right Time to Implement an EHR Why Now is the Right Time to Implement an EHR The information in this document is subject to change without notice. This documentation contains proprietary information, which is protected by U.S. and international copyright. All rights are reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, without the express written permission of Ingenix, Inc. Copyright 2010 Ingenix, Inc. Why Now is ...
Ingenix
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The ABC's of ASP's In Health Care: Back To The Future It is certainly true that the U.S. healthcare market is the largest vertical market, but also the most dysfunctional market, in the economy today. A large (though certainly not the only) contributor to that fact is the abysmal state of the healthcare information technology (HCIT) marketplace. At its core, healthcare is an information business, but the IT infrastructure necessary to run the healthcare market in anything close to an efficient manner has been grossly lacking. Having been ...
PhDx Systems, Inc.
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Wireless Data Spending to Exceed Wireless Voice Spending This report forecasts the spending for wireless services and equipment among healthcare firms in the US. The wireless services include wireless voice and mobile data. This report also presents data about wireless data adoption and applications used. While growth in wireline services spending stagnates, wireless services spending continues to be strong, with a CAGR of 12% through 2011 among healthcare firms. These two trends are expected to lead to wireless services spending exceeding ...
AT&T Intellectual Property.
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The_Case_for_Master_Data_Service_by_Hired_Brains Organizations of any size, especially those that have grown, tolerate at least a certain level of ambiguity, duplication and even conflict. Human nature is always a contributing factor, but often the roots of the dysfunction are in sheer expedience - things are the way they are because something had to be done and the broader or longer-term consequences were of secondary concern. Because people are able to function relatively well under these circumstances and make judgments and adjustments, ...
Initiate An IBM Company
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Top 5 Questions When Buying EHR or PM Solution Many physician practices have resisted electronic health record (EHR) adoption because of cost, concerns about disruption to the practice and changes to clinical workflow. Find out how to leverage the incentives offered in the recent economic stimulus package and navigate through the complexity associated with choosing the right EHR solution for managing your practice. For several years, the physician community has heard the ongoing dialogue about the adoption of Electronic Health Records ...
Aprima Medical Software, Inc
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Disease Outbreak Stopped Dead by Connected Community The health care industry has yet to fully enjoy the information boom unleashed fifteen years ago by the Internet. While doctors and patients now have unprecedented access to general health information, access to patient-specific information is still an elusive goal of all health care stakeholders. Patients leave the doctor's office with nothing more than a prescription and a vague understanding of what ails them. Lacking knowledge of their patients' past health care events, providers order ...
Axolotl Corp
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Maximize Your News Releases Do your company’s news releases just sit on your website, slowly fading into obscurity? A news release can be a powerful tool for creating product awareness and generating sales leads for B2B marketers -- if it is written, formatted and distributed properly. This white paper from Westside Public Relations gives seven proven techniques for crafting news releases so they earn high search rankings, reach key customer audiences and generate interest in additional content.
Westside Public Relations
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The 3-Day Payment Window 72-hour rule or 3-Day The 3-Day Payment Window Payment Window. It doesn’t matter what you call it, the mere mention of “it” strikes Getting It Right Means Getting Paid Properly fear in the hearts of And Remaining Compliant most reimbursement and coding managers. When do you combine outpatient accounts with inpatient accounts? What services can be combined? Diagnostic? Therapeutic? This whitepaper is designed to give you a clearer understanding of the 3-Day Payment Window– helping ensure that ...
Quorum Health Resources
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Patient Responsibility Estimation and Point-of-Service Payments:  Essential Technology to Accelerate the Revenue Cycle In an emergency situation, medical personnel converge to triage patients—to assess severity and urgency of need and administer care accordingly. But what if they lacked supplies or had out-dated tools? What if a skilled, experienced medical team didn't have the equipment required to provide aid? Undoubtedly, patients would suffer. Of course, the above described scenario is rather implausible today in U.S. society. Emergency medical teams typically have basic supplies to address urgent needs. ...
Emdeon
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Veterinary Digital X-Ray Technologies HDS utilizes thousands of on-site technicians across the country so you can be helped wherever your practice is located. In addition, OSA™ – Off Site Assistance saves time and money as most support needs can be addressed through your broadband connection – without waiting for a tech to arrive at the site. Phone support on nights and weekends gets the answers you need, when you need them. With three generations in the radiology industry, customer satisfaction has always been our goal, and we ...
Hudson Digital Systems
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CDC Sanitizing Guidelines Summary of the CDC Guidelines for Disinfection and Sterilization in Healthcare Facilities, 2008 Note: All of IT Medical Solutions hardware solutions and equipment meet or exceed the CDC's Guidelines for Disinfection and Sterilization for non-critical equipment within healthcare facilities. This is accomplished by using antimicrobial equipment, mounts and rugged hardware that can withstand traditional cleaning solutions. Noncritical Items Noncritical items are those that come in contact with ...
IT Medical Solutions
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Reducing Risk in Global Supply Chains Estimates on counterfeit trade exceed two hundred billion dollars (US). And inspections across the world cost billions, yet only a very few shipments are actually inspected. This issue has particularly impacted the vital Life Sciences Supply Chain. This article discusses some solutions that are at hand to reduce illicit trade and ensure a safe and secure supply of pharmaceuticals. The past decade has seen an increase in the level of global trade, and along with it, the unintended consequences ...
ChainLink Research
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How the Deficit Reduction Act Affects Hospitals New Challenges in Medicaid Billing Require Additional Diligence SentryResources www.SentryDS.com/DRA White Paper NDCs for physician administered drugs are required because these drugs were historically billed without NDCs, thus preventing states from collecting rebates. - 72 Fed. Reg. 39142, 39218 (July 17, 2007). How the Deficit Reduction Act Affects Hospitals New Challenges in Medicaid Billing Require Additional Diligence The Deficit Reduction Act of 2005 brings some significant ...
Sentry Data Systems, Inc.
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NexxRad Difference Teleradiology Services Preliminary and Final Reports Dedicated Technical and Administrative Support – 24x7x365 Personalized Training, Consultation and Implementation Real-time Requisition and Reporting System Technology Robust HIPAA Compliant Network Technology Ensures Patient Confidentiality Technology Infrastructure Exceeds ACR Guidelines Professional Staff Board Certified, Fellowship Trained Radiologists Expert Sub-specialist Consultation Verbal Consultations in Life-threatening ...
NexxRad Teleradiology Partners
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Building Health Networks From the Ground Up In the world of regional health information organizations (RHIOs), MedVirginia is a pioneer: It is actually distributing medical information, and claims to have a proven business model that will allow it to stay in business. Founded in 2000, it maintains records for more than 405,000 patients served by 48 physician practices. While today MedVirginia only carries about 30 percent of the clinical information in its central Virginia service area, CEO Michael Matthews says its goal "is to get ...
AT&T Intellectual Property.
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Bellin Health Consolidated Online Patient Statements At A Glance A Midwest hospital system continues patient-centric care beyond the visit with online access for patients and service representatives to view and pay from a simplified, yet comprehensive, statement. Bellin Health is an integrated health care delivery system providing high-quality care The Problem Bellin produces patient statements from two operating systems: Meditech for the hospital and LSS for the clinics. These systems work independently of each other, so patients who received ...
LaserNet, Inc.
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RFID for Consumer/Retail Creating the end-to-end, top-to-bottom supply chain is a vision in implementation for many supply chain managers. It requires responsive real-time visual smart solutions. Business capabilities in customer service, supply chain, merchandising and logistics are but a few processes that will be enabled by RFID. But if you limit your definition of RFID to compliance— tags only—and don't use it to improve your business processes, your enterprise will not gain tangible benefits, beyond ...
ChainLink Research
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Document Capture, Routing, and Management In the past, the transformation from paper-based documents to digital was restrictive for large vertical markets such as legal, healthcare, and financial services because of compliance regulations. Today, these practices of utilizing digital documents have become more mainstream because of the overall benefits of digitization. Although there are many solutions available that address the capture and management of information, few can address these verticals directly with their specific ...
Omtool, Ltd.
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8 Strategies for a Successful EMR Implementation Your road to a successful EMR implementation requires careful planning and execution of many events over many months (or years). One of the most important set of events early on, is the development of eight key strategies. They include: · Software Rollout · Site Rollout · Communication · Hardware · Change Leadership/Go-Live Readiness · Scanning and Data Pre-Population · Training · Support For your EMR drive, consider this illustration. Your goals/objectives are the hub, your ...
Beacon Partners, Inc.
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Innovative Healthcare Applications with IP Contact Center Technology Healthcare providers are increasingly discovering that IP contact center technology can be a critical tool for providing patients with unprecedented and cost-effective access to superior healthcare services. At the same time, contact center-based healthcare applications enable providers to extend their services to growing numbers of patients. This white paper takes a high-level look at how IP contact center technology is improving healthcare today and offers examples of how it can further ...
CosmoCom, Inc.
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Five Key Points Hospitals Call Quality Management Five Key Points Hospitals Need to Make in Building an Effective Business Case for a Call Quality Management Suite Ensure High Levels of Service for All Callers The importance of the communications running through your contact center demands ongoing attention, which includes constant evaluation of the level of service callers receive. A consistent, intuitive system for recording and evaluating how all calls are handled enables you to provide agents with the tools they need to deliver top-notch ...
Amcom Software
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SIS Essentials ROI Study The value of a focused surgical information system is immediate and demonstrable. A. average hospital with 8,000 procedures per year and 12 ORs can experience $2.2m in operational efficiency gains, optimized financial performance, and improved clinical care in the first year of implementation using a specialized perioperative system like Surgical Information Systems (SIS). Key Challenges Facing Perioperative Environments After interviewing Anesthesiologists, Directors of Surgical Services, ...
Surgical Information Systems (SIS)
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Server Virtualization and Cloud Computing: Four Hidden Impacts on Uptime and Availability A White Paper by Stratus Technologies June 2009 Server Virtualization and Cloud Computing: Four Hidden Impacts on Uptime and Availability Abstract As x86 virtualization has become established and cloud computing emerges, a robust IT infrastructure actually matters more than ever. Software aspects get most of the attention partly because they are new. Despite the hype, not every technical challenge is better solved by software alone because of the tradeoffs involved. For high-performance, ...
Stratus Technologies
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Consolidation 2.0 | Consolidation Trends in Contact Center Technologies and Operations Consolidation 2.0 | Trends in Contact Center Seen as the most effective call center consolidation strategy for technologies and operations – Consolidation 2.0. Learn how consolidating many, diverse activities of the enterprise contact center onto a single virtual platform can support the global distribution of contact center agents. This whitepaper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today’s global business environment. This strategy ...
CosmoCom, Inc.
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Premium Billing and Online Payment At A Glance Premium bill processing was cumbersome and prone to error. LaserNet’s solution eliminated administrative costs, shortened the accounts receivable cycle, and improved the customer experience. The Client This Midwestern not-for-profit managed health care organization provides a full range of health care services, including insurance, Primary Care and Specialty Care. The Problem The premium billing process was challenging for both this client and their employer groups. Upon receiving ...
LaserNet, Inc.
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Measuring IT Performance From the Physician’s Perspective In the last two decades, hospitals and health systems have made huge investments in IT infrastructure, electronic health records (EHRs) and clinical applications like computer physician order entry (CPOE) and clinical decision support. This IT-enabled clinical transformation will accelerate during the next five years, driven by pay-for-performance incentives for EHRs and e-prescribing, the need for reporting on core measures, and the HITECH Act stimulus, which rewards hospitals for “meaningful ...
Compuware Corporation
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White Paper: 80 GHz Technology Comparison As service providers and private network operators seek cost effective solutions to high capacity connectivity, wireless systems are ideal because of their flexibility, speed of deployment, and lower overall life-cycle costs compared to leased-line services. Long distance links require the use of lower licensed frequencies, e.g. 6 or 11 GHz, while short-haul links in the 18 to 38 GHz range can provide highly available services with transmission rates approaching 400 Mbps in a single RF channel. ...
BridgeWave Communications
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From Vista to OpenVista VistA is a comprehensive integrated clinical support system that has been the primary electronic tool in a revolutionary reordering of reality at the US Department of Veterans Affairs (VA), yielding a cost-efficient and clinically sound agency that now bests the private sector in many clinical quality indicators and serves as a prime example of how IT can improve healthcare. But for all its positive features, VistA still requires upgrades and enhancements, as would any IT system of even ...
Medsphere Systems Corporation
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EMR Whitepaper The consensus among healthcare professionals is that while the last two decades have produced significant technological advances, the majority of United States-based healthcare providers and facilities remain ‘behind the mark’ in achieving their full potential for delivering informed and expedient treatment. In the complex and intricate world of healthcare there exists a myriad of solutions that promise to help these organizations to reach the goal of optimized service. Among these, the ...
Access
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Innovation Anesthesia: The Challenges and Benefits of Implementing an Anesthesia Information Management System In business, the use of information technology (IT) is ubiquitous. Businesses in nearly all sectors have realized the benefits of IT including improved customer service, decreased transaction time, increased tracking of market trends, and improved flow of products and ideas. When one is withdrawing money in a bank, for example, the banker never says “just wait right here while I transfer over your paper records.” Yet in healthcare, paper-based records have persisted despite advances in ...
Draeger Medical, Inc.
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The Top 10 Things You’ll Save with ECM Real, measurable benefits guaranteed to cut costs and renew efficiency across your organization. These days it’s all about saving. Saving money. Saving time. Saving the planet. Likely, you’ve been given a mission to find a way to save your organization from a multitude of inefficiencies and costs — in one business area or the entire enterprise — that all hinge on one exasperating factor — managing and working with your valuable documents and other business content. The good news is you’re on ...
Perceptive Software, Inc.
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Speech Recognition: Electronic Health Record (EHR) systems offer the potential to dramatically improve the cost and quality of healthcare. However, despite their potential and market forces favoring their adoption, EHR software is used by only 20% of clinicians in the U.S. today. This white paper identifies forces both driving and inhibiting EHR adoption. EHR systems’ inflexibility and other limitations often prevent them from being used effectively by a broad range of physicians – without help from enabling ...
Nuance Communications Inc
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ASP vs LCS - White Paper There are numerous benefits that an Application Service Provider (ASP) EMR can offer over a Local Client Server (LCS) such as lower cost, greater efficiency, lower maintenance, ability to share and manipulate data and much more. If the benefits of an ASP outweigh the benefits of an LCS then why is there still a debate over which application is the right solution for physicians? The debate is over the concern some physicians have with the safety of their patient information and the reliability ...
Nightingale Informatix
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Considerations for Establishing Patient Identity in the Patient Portal written by Kristi Ritch, Managing Consultant, MEDSEEK Considerations for Establishing Patient Identity in the Patient Portal In today's world of personal automation, consumers rely heavily on Internet‐based services to conduct their daily business activities. As a result, consumers come to expect that certain service options are available online, regardless of the type of business. Healthcare organizations are being challenged more and more to provide convenient self‐service capabilities for many administrative tasks that have traditionally ...
MEDSEEK, Inc.
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Sterilization Monitoring and Validation Various types of BI's (Biological Indicators) have been used in the validation and monitoring of liquid loads for steam sterilization cycles. The types of BI's used over the past several years by sterile services/ central supply largely involve the use of spore strips in the chamber or the use of self-contained BI's. Each BI type is intended for a particular use and has characteristics that make it appropriate for that intended use. Most commercially prepared BI's are supplied with a ...
Mesa Labs, Inc.
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Show Me the Money How Life in the ITIL Fast Lane Can Deliver Success In this white paper, authored by Numara® Software and Pink Elephant, leaders in service and asset management software and ITIL® consulting and training respectively, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further. That means C-Level executives can now see the progress of their IT investments and place a value against ...
Numara Software
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Women’s Care Improves Patient Care, Improves Productivity Women’s Care Improves Patient Care, Improves Productivity, Eliminates Paperwork, and Gains $214,176 in Net Benefits with Ingenix CareTracker EMR With the use of Ingenix CareTracker EMR, Women’s Care reduced the turnaround time for lab results from days to hours. By using Ingenix CareTracker EMR to reduce the use of paper-based charts, Women’s Care will realize an estimated cumulative $178,000 in savings over five years. Women’s Care will see a cumulative five-year productivity benefit of ...
Ingenix
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Three Critical Elements of Effective Web-based Communications in Hospitals Communications is at the core of every good hospital. Doctors need to contact nurses about care of patients and to tap them for information and data. Nurses require the expertise of doctors when making care decisions. Without a good communications system, a hospital could actually endanger the lives of patients it hopes to serve. Poor communication is the leading cause of death and serious injury of hospital patients, according to a recent study by the Joint Commission. A communications system ...
Amcom Software
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HIPAA Compliance There are a number of steps a healthcare provider must undertake to meet the Technical Safeguards mandated in the Security Rules of Title II (Administrative Simplification) of the Health Insurance Portability and Accountability Act (HIPAA). HIPAA calls for tightly controlling and monitoring access to confidential patient information, and specifically calls out event logs as an important vehicle to meet compliance. This Paper describes how EventTracker from Prism Microsystems, Inc. can be used ...
Prism Microsystems
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NHS Supply Chain - Data Cleansing and Matching Case study: Supply Chain Data Cleansing and Matching for UK's National Health Service (NHS) Case Study by Datactics, producer of data solutions for automated product and catalog matching, for England's National Health Service (NHS). By providing NHS with an end-to-end supply chain management service for the NHS's Supply Chain product matching team, Datactics enabled a single point of access to over 620,000 healthcare products. The organization is operated by DHL and aims to provide over ...
Datactics
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Indian Clinical Trial Scenarios The government is aggressively promoting India as a location for clinical trials even before setting up the structure to regulate the conduct of these trials. Clinical trials are conducted by contract research organisations which are making inroads into small towns, identifying trial sites in small private hospitals and developing databases of potential trial participants. Medical professionals are given substantial incentives to recruit their own patients into these trials thus creating a ...
Max Neeman.
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Buyer Beware! How to Develop a Practical (and Compliant) vendor qualifiaction program Under the principle of caveat emptor, the buyer takes the responsibility for the condition of the items or quality of the services that he or she purchases. Prior to the current consumer protection laws, buyers had no warranties for the goods or services that they purchased. Today, most states require goods to be of “merchantable or sellable quality”. As this condition is often next to impossible to define and enforce, buyers are advised to embrace the principle of caveat emptor prior to ...
American Health Sciences Institute
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Whitepaper-Postage Cost Reduction Strategies and Tips It is widely understood that postage is the foremost driver of mailing costs. Most large companies recognize this and have access to internal or external resources, allowing them to analyze their mailings and minimize the effects of ever-increasing postage rates. But what about companies with limited resources? Luckily, there are solutions that can be adopted by organizations of any size. In this whitepaper, we summarize many available solutions, along with a benchmark of postage reduction ...
LaserNet, Inc.
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Special Report: The Healthcare Information Technology Gap This report discusses the initial results from a two-part study commissioned by MedPlus®, the healthcare technology subsidiary of Quest Diagnostics. The focus of this study was to assess perceptions about the role of HIT in effecting healthcare quality. Two major constituent groups were targeted: large physician groups and healthcare payer organizations. The respondents included senior management with knowledge of quality initiatives and influence over information technology decisions. This ...
MedPlus, Inc.
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Medical Transcription Serves as Bridge to EHR at Rockwood Clinic Webmedx Technology and Services Provide a Bridge to the EHR for Rockwood Clinic Combination of Narrative Transcription and EHR Templates Ease Transition, Improve Physician Adoption and Support Physician Productivity. 5901 C. Peachtree Dunwoody Rd. | Suite 450 | Atlanta GA 30328 T: 678.443.7250 | F: 678.443.7241 Webmedx Technology and Services Provide a Bridge to the EHR for Rockwood Clinic Combination of Narrative Transcription and EHR Templates Ease Transition, Improve Physician Adoption ...
Webmedx
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Healthcare and Pharmaceutical Label Printing The healthcare industry has undergone a wide range of regulatory changes, patient safety challenges and third-party pressures to improve identifying patients, medications and procedures. The Food & Drug Administration (FDA) issued regulations providing FDA acceptance criteria for electronic signatures, data tracking, as well as patient and laboratory specimen identification. To streamline, automate, and improve accuracy within the healthcare market, regulatory personnel turned to the automatic ...
Niceware International,LLC.
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Patient Safety with Bar Code and RFID Labeling Identification The healthcare industry has undergone a wide range of regulatory changes, patient safety challenges and third-party pressures to improve identifying patients, medications and procedures. The Food & Drug Administration (FDA) issued regulations providing FDA acceptance criteria for electronic signatures, data tracking, as well as patient and laboratory specimen identification. To streamline, automate, and improve accuracy within the healthcare market, regulatory personnel turned to the automatic ...
Niceware International,LLC.
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vietnam healthcare market research Solidiance examines the current market and implications for growth Solidiance examines the current market and implications for growth Solidiance examines the current market and implications for growth Since Vietnam's admission to the World Trade Organization (WTO) in January 2007, the country has seen numerous and diverse changes that have propelled it into double-digit growth. Structural reforms, political stability, competitive cost advantages and one of the youngest demographics in Asia ...
Solidiance
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How to Maximize Your 340B Drug Program Keeping you in the loop for supply chain success How to Maximize the 340B Drug Program for Indigent Patients Most hospitals that treat signicant portions of indigent patient populations operate under nancial burdens that come from not being able to receive adequate reimbursement for the care provided. The government has set up programs to help these facilities, designated disproportionate share hospitals (DSH), but not all hospitals are doing everything they can to take advantage of the ...
Sentry Data Systems, Inc.
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A better way to deploy technology in healthcare. There really is a better way to deploy technology in healthcare. It is no longer necessary for small and mid-sized healthcare practices to make large capital expenditures or spend months preparing infrastructure for rollout of a new software application. Any healthcare organization can save considerable time and expense by moving to service models for their IT needs.
SEMPER VIVO LLC
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Electronic Health Records Donations of electronic medical record/electronic health record (EMR/EHR) technology items and services. Centers for Medicare and Medicaid Services (CMS) and recent guidance provided by the IRS, HealthPort recently asked McDermott Will & Emery LLP, a well-known law firm specializing in healthcare, to review and summarize the company’s impact on current and prospective hospital customers interested in purchasing Electronic Health Record (EHR) technology for deployment to their staff physicians. ...
HealthPort
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Six Things Hospitals Need to Know About Replacing Pagers With Smartphones Six Things Hospitals Need to Know About Replacing Pagers With Smartphones Pagers have been an essential part of healthcare communications for a long time due to their ability to provide reliable communications at a low cost. When pagers emerged on the healthcare scene, they fundamentally changed the way doctors, nurses, and administrators could be notified that a critical message or anxious patient awaited them. Carrying a pager or “beeper” became a status symbol. Then slowly, the technology ...
Amcom Software
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The Role of a Project Sponsor The role of the project sponsor is a topic that is not specifically addressed in the Guide to the Project Management Body of Knowledge (PMBOK) and therefore may be an area that is potentially overlooked during project planning. It is ultimately the project manager's responsibility to provide the customer guidance on the need for this very important role and should be one of the first discussions that occur once the project manager is engaged.
Vitalize Consulting Solutions, Inc.
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What to Know Before You Buy an EMR The health care buzzwords of the moment are electronic medical records (EMR) and electronic health records (EHR). Electronic records are coming fast with the advent of the President’s Stimulus Package and push to implement EMR/EHR in practices and health care institutions by 2014, and to create a functioning, interoperable National Health Information Network beginning in 2016. The goal here is to create a collaborative health care community where a patient’s clinical data is available to ...
APP Design, Inc.
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Physician Office Adoption of EHR Report Physician Office Usage of Electronic Medical Records Software Overall Office Response By Number of Physicians at Site By Number of Exam Rooms at Site By Average Daily Patient Volume By Practice Specialty © 2009 SK&A Information Services, Inc. SK&A Information Services, Inc. ­ 2601 Main Street, Suite 650 ­ Irvine, California 92614 ­ P: 800.752.5478 ­ F: 949.476.2168 2601 Main Street, Ste 650 Irvine, CA 92614 800­258­9479 www.skainfo.com Physician Office Usage of Electronic Medical Records ...
SK&A, A Cegedim Company
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We, the Patient: Lean Six Sigma Improves Patient Care Quality and Business Performance With all the recent articles, papers and conferences on Lean, Six Sigma, Theory of Constraints and other management methodologies, a prevailing question is, “What impact will these have on healthcare?” The answer may lie in who we are. First and foremost, healthcare and any improvements in healthcare are about us, the patient. It always has been and always will be patients are what drive the entire healthcare system. Without patients, the system will cease to exist. Everyone has been a patient, ...
NOVACES
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Initiate-Healthcare-Relationships Improve care coordination between multiple providers who treat a single patient Be easier to do business with and attract and retain high-value providers Improve service levels and patient satisfaction Reduce errors in reimbursement and eligibility verification Track provider affiliations with clinics, hospitals, medical groups
Initiate An IBM Company
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Laboratory Turnaround Times in the ER Walk into the Emergency Department (ED) of your community or university hospital during peak hours and what will you most likely see? -A chaotic environment where everyone is moving in various directions -Many patients sitting around wearing a “waiting” expression on their faces -Some patients being treated ahead of others, while the priority for being seen is unknown to them -Patients laying in beds, on gurneys, and sitting in chairs; others waiting and attached to IVs -Everything stopping ...
NOVACES
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PAML ROI Case Study Pathology Associates Medical Laboratories (PAML) is a division of Bourget Health Services, Inc., a subsidiary of Providence Health Care, located in Spokane, Washington. PAML has become the largest reference laboratory in the Pacific Northwest region of the United States, offering a full range of laboratory and testing services to more than 100 hospitals. With more than 1,300 employees and partnerships with several regional healthcare networks and laboratories, PAML has been successfully ...
Sunquest Information Systems, Inc.
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Are You Ready to Improve Patient Satisfaction and Increase Revenue? NCR U.S. Consumer Research reveals that patients want self-service to manage healthcare interactions. New consumer research commissioned by NCR Corporation reveals that patients are growing increasingly frustrated with long waits at physicians’ offices and hospitals and are looking to self-service technology as a way to help expedite these interactions. Hospitals and clinics that leverage self-service via kiosks, online and mobile applications to reduce the time and effort required for ...
NCR Corporation
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World-Class Leadership (Best Practices Report) Over the past decade, seven best practices studies in the arena of HR development have documented the growing professionalism of corporate efforts in leadership development. In APQC's most recent study, we found fewer new concepts and tools but much more alignment and consistent use of the basics than we saw in previous projects. The distinctive quality of our best‐practice partners was more in their mastery of the basics than in their discovery of truly new tools or practices. We hope that ...
APQC
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