1 Call, A Division of Amtelco 1Call call center, switchboard and communications software for healthcare and higher education. Products include on-call scheduling, paging, code call management, physician answering service and appointment reminder...
Patient Prompt Patient Prompt’s™ advanced patent-pending technology represents the next generation in patient appointment reminder systems. Patient Prompt is the World’s First Two Way Appointment Confirmation Solution, specifically...
American Telephony American Telephony introudced the PAM2000 which is a patient appointment messaing system. PAM2000 runs on IBM Personal Computers (PC’s) using the latest Microsoft Windows operating systems and uses an Intel Dialogic...
NotifyMD Since 1986, NotifyMD has provided call management services to physician group practices, hospitals, and integrated health systems. In 2003, they introduced WebMessenger, the first and only HIPAA-compliant daytime,...
Patient Results Network Since 1994, Patient Results Network (PRN) has pioneered a simple, effective and increasingly popular solution for automating medical laboratory result reporting and patient appointment reminders. PRN’s latest-generation...
ClientTell Inc ClientTell began serving the medical community in 1999. ClientTell has grown to become one of the largest providers of automated patient notification and lab reporting services in the healthcare industry. ClientTell...
Smile Reminder Smile Reminder is a practice-to-patient communication service designed to maintain and retain existing patients while identifying and acquiring new patients. Utilizing the latest automated text/email messaging...
Appointment Reminders
From your reminder message clients can confirm their appointment, place the appointment on their electronic calendar (Outlook, iCal) and even refer friends...
This paper discusses how you can deliver quality service to your internal and external customers without complexity by using effective service management automation and known best practices. IT and support organizations today are under pressure to offer more services efficiently and effectively with even quicker response times. Customers demand high availability of services and expect lightning ...
Five Key Points Hospitals Need to Make in Building an Effective Business Case for a Call Quality Management Suite
Ensure High Levels of Service for All Callers
The importance of the communications running through your contact center demands ongoing attention, which includes constant evaluation of the level of service callers receive. A consistent, intuitive system for recording and evaluating ...
WHITE PAPER password Self-Service Password Management and Single Sign-on management The Perfect Union to Reduce Support Cost and Improve Security
e-Business Environments: Simplicity Wanted
As companies continue to expand their e-business infrastructures and provide more transparent information access to employees, trading partners, and customers, the risk to information security greatly ...
Walk into the Emergency Department (ED) of your community or university hospital during
peak hours and what will you most likely see?
-A chaotic environment where everyone is moving in various directions
-Many patients sitting around wearing a “waiting” expression on their faces
-Some patients being treated ahead of others, while the priority for being seen is unknown to them
-Patients laying in ...
Convenient Care Clinics or Retail Clinics represent a quickly expanding venue of health care delivery. The clinics are located where the patients are – in retail locations. No appointment is needed and the clinics offer a set of health care services that keep the average visit time within 15 to 20 minutes. The number of the Convenient Care Clinics is expanding rapidly from hundreds at the end of ...
This white paper explores the key benefits of using automated messages to send patients appointment reminders and the reasons why some small and medium-sized medical practices have not adopted this technology.
Most small and medium-sized medical practices still make appointment reminders the same way they have for decades. They rely on their front desk staff to call patients during office ...
One of the biggest drains on your practice revenue is the patient no-show. Fortunately, this problem has many potential solutions. Here is an eight-step approach that can cut your no-show rate dramatically.
Step 1 – Calculate the Cost of No-Shows and Cancellations
Before you invest your time, effort and resources into reducing your no-shows, you need to know what it's worth to you. So consider ...
As healthcare organizations continue to grow and serve greater volumes of patients, persistent, high no-show rates have an increasingly greater impact on revenue.
Though direct mail has traditionally been effective reminding patients of their appointments, leading providers have embraced automated phone messages to supplement, and often, completely replace, this older method. Automated messaging ...
NCR U.S. Consumer Research reveals that patients want self-service to manage healthcare interactions.
New consumer research commissioned by NCR Corporation reveals that patients are growing increasingly frustrated with long waits at physicians’ offices and hospitals and are looking to self-service technology as a way to help expedite these interactions. Hospitals and clinics that leverage ...
Online Statement Access for Affinity Health Service Reps – Client Success Story
LaserNet provided Affinity Health System's service representatives with the information necessary to resolve patient questions within one call, thereby delivering on a commitment to “Personalized Care.” See how Affinity Health System secured top 100 integrated healthcare networks in the nation.
Assurance System™ | Streamline documentation so that you can spend your time more effectively managing medications. With the help of this software, you ...
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