Telemedicine Technology
Research Library
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CosmoCom, Inc.
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Healthcare providers are increasingly discovering that IP contact center technology can be a critical tool for providing patients with unprecedented and cost-effective access to superior healthcare services. At the same time, contact center-based healthcare applications enable providers to extend their services to growing numbers of patients.
This white paper takes a high-level look at how IP ...
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CosmoCom, Inc.
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Business used to be slower, and it used to move in steadier, more predictable rhythms. But the days of unvarying activities yielding predictable outcomes are rapidly going the way of the big iron business systems that made them possible.
The business world is adopting an on-demand model, and for a very good reason: the business environment is changing faster and becoming more unpredictable. ...
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Avaya
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The physician office and its communication needs to mirror, in many ways, that of larger healthcare providers. Physicians, administrators, and nursing staff routinely use multiple ways of staying in touch; whether by voice, voicemail, instant messaging, e-mail, text messaging or fax. IP telephony now makes many of the communication services that were only available to larger facilities ...
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CosmoCom, Inc.
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Consolidation 2.0 is the latest and most effective call center consolidation strategy. It offers a wider range of favorable impacts than any of its predecessors. Its core concept is simple: to consolidate the many, diverse activities of the enterprise contact center on a single virtual platform that supports the global distribution of contact center agents.
This white paper explains the ...
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Avaya
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Nearly every company or organization is doing something with voice over IP today, ranging from evaluations to full adoptions. A continued area of interest among IT executives is total cost of ownership. Until 2005, organizations that implemented VOIP did so because of a real or perceived cost savings over traditional telephony. In many cases, they found substantial savings by eliminating costly ...
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