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Hospital Management
Research Library
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Amcom Software
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Five Key Points Hospitals Need to Make in Building an Effective Business Case for a Call Quality Management Suite
Ensure High Levels of Service for All Callers
The importance of the communications running through your contact center demands ongoing attention, which includes constant evaluation of the level of service callers receive. A consistent, intuitive system for recording and evaluating ...
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Amcom Software
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Six Ways Leading Hospitals Use Unified Communications to Improve Patient Care, Safety, and Satisfaction
Enabling Care, Safety, and Efficiency Through Unified Communications
Mary, a patient at your hospital, wears a heart monitor. Her physician sets up a communications alert to ensure he is notified if it goes off. At 10 p.m. it does. The nurse on duty is notified immediately on an in- house ...
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St. Croix Systems
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St. Croix Systems’ software module enabled Hennepin County Medical Center to reduce equipment rentals and capital purchases as well as boost patient revenue.
When Hennepin County Medical Center got a clearer picture of the equipment usage in its system, it was able to optimize capital spending, boost operational efficiency and increase charge-back revenue. The Minneapolis hospital took that ...
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Halogen Software Inc.
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Intuitively, it is easy to link patient safety and patient satisfaction to employee satisfaction. A happy employee is focused on their professional tasks, without being distracted by a negative environment, which leads to better performance. Statistically valid research is turning this intuition into fact. For example, The Georgia Quality Initiative, which began in 2003, has identified that Long ...
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Cincom Systems, Inc.
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Incorrect registrations are a major burden on any healthcare facility, especially when they include an overall negative impact on other components of the organization's world, such as lost revenue, employee morale, patient satisfaction and much more. Historically, hospitals have focused more on registration accuracy as it related to quality of care and not how it related to financial objectives. ...
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